If you were hurt at a short-term rental, take these steps: get medical care first, report the injury to the platform and host, document everything with photos, preserve evidence, avoid quick settlement offers, and talk to a lawyer. Acting quickly protects both your health and your right to compensation.
This page is a simple checklist you can follow right now. When you are ready, a free case review will tell you where you stand.
Your health comes before everything else. Call 911 or get to a doctor, even if the injury seems minor. Some serious harms, like carbon monoxide poisoning, concussions, or internal injuries, are not obvious right away.
Getting care also creates a medical record. That record connects your injury to the rental, which can matter a great deal later.
Injured at a short-term rental? Talk to our team today, free of charge.
Report what happened while it is fresh:
Reporting in writing creates a time-stamped record. Keep copies of everything.
Photos and video are some of the strongest evidence in a rental injury case. Before anything is cleaned up or fixed, capture:
Take more than you think you need. You cannot go back later.
Evidence disappears fast in rental cases. Hosts fix hazards, delete listings, and change photos. To protect your case:
If you found a hidden camera, do not destroy it, photograph it, leave it in place if you can, and call the police.
Write down the names and contact details of:
People move on and listings vanish. Contact information you gather now may be hard to find later.
After an injury, the host, the platform, or an insurance company may offer a fast payment. Be careful. Early offers are often far less than a claim may be worth, and accepting one can end your right to recover more.
Before you sign anything or agree to any amount, talk to a lawyer. Learn more about what your claim may be worth.
Every state sets a deadline to file an injury claim, called the statute of limitations. It varies by state, and once it passes you may lose the right to recover anything. There is no need to panic, but there is good reason not to wait.
You do not have to figure this out alone. A vacation rental injury lawyer can investigate, identify who is liable, deal with the platform, and protect your rights.
The first conversation is free, and creates no obligation. You pay nothing unless we win.
Following this checklist protects your health and your case. When you are ready, we can take it from here.
Want to learn more? See how the claim process works, who is liable, or our frequently asked questions. You can also read about Airbnb and Vrbo injury claims.
There’s no cost to ask, and no fee unless we win.
